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Singapore Institute of Retail Studies 

The Singapore Institute of Retail Studies (SIRS) is a Continuing Education & Training (CET) institute of Nanyang Polytechnic. SIRS is the first CET centre set up in January 2006 as a collaboration between the Singapore Workforce Development Agency (WDA) and Nanyang Polytechnic (NYP). SIRS has been conferred the National CET Institute (NCI) status – the pinnacle status for CET centres, since January 2011.

The primary mission of SIRS is to provide quality and market driven training solutions through the national Workforce Skills Qualifications (WSQ) programmes to enhance the skills and employability of the Retail and Service workforce in Singapore.


As a leader in retail & service training, SIRS has trained close to 70,000 individuals in the nationally recognised Retail, Service Excellence & Business Management WSQ programmes, as well as executive programmes, master classes & workshops. SIRS is also one of WDA’s pioneer and leading approved training providers for the Certified Service Professional (CSP) programme and exclusive training provider of the Retail Certified Service Professional (RCSP) programme. With its all-inclusive approach and flexible training models, SIRS has successfully engaged and trained the workforce of many established as well as small & medium organisations alike. 

Our client list includes AsiaMalls,  BHG Singapore, Challenger Technologies, Changi Airport Group, City Chain, Club21, Courts, Dairy Farm Singapore, Dickson Watch, H&M, Isetan, Jay Gee, Kah Motor, L’Oreal, NTUC FairPrice, NTUC Healthcare, Robinsons, Shell, Shiseido, Sincere Watch, Singapore Petroleum Company, Singapore Telecommunications, StarHub, Tan Chong Motor, Takashimaya, The Swatch Group, Tianpo Jewellery,  Wing Tai Retail, and many more.


Located conveniently at Paya Lebar Central, SIRS’ campus is equipped with training labs, simulated rooms and well furnished classrooms to provide participants with practical training in a conducive environment. Training may also be conducted at client’s premises or suitable off site facilities.


We offer a full suite of WSQ Retail, Service Excellence, Productivity and Business Management programmes in modular and full qualification basis.

  • Retail Programmes at Certificate,  Advanced Certificate & Diploma Levels
  • Service Excellence Programmes at Professional, Coach & Leadership Levels
  • Retail Certified Service Professional & Certified Service Professional Programmes
  • Business Management Programmes

To value add to our participants and corporate clients, SIRS’ Career Services Centre provides complimentary career advisory and placement services to assist job-seeking participants to gain employment in the industry and at the same time, support retailers’ recruitment needs.


Contact Us

#08-02 (SIRS Office)

#08-03 (SIRS Training Rooms via Lobby B)

#08-04 (SIRS Reception / Career Services / Training Rooms via Lobby B)

6222 7477


Opening Hours

Mon – Thurs:     8.30 a.m. – 6 p.m.

Fri:                         8.30 a.m. – 5.30 p.m.